By purchasing a tour, I affirm that I have fully understood and agree to these policies, terms and conditions, and release of liability:

1. The initial deposit for reservations must be completed at least 24 hours prior to the tour start time, except in some special cases. The remaining balance must be paid in cash at the beginning of the tour (dollars, Dominican pesos, or Euros are accepted), except if a different method of payment completion has been agreed upon prior to the tour. Customers who book multiple tours must pay the total remaining balance for all tours at the beginning of their first tour.

2. We do not cancel tours due to rain, unless of course there are extreme conditions that are considered a risk to the customer’s well being. For this purpose we are constantly monitoring local weather reports.

3. Customers that cancel their tour will still be charged their 25% reservation deposit.

4. Customers must always follow our guide’s instructions, otherwise Explora Ecotour is not responsible for any accident that may occur.

5. All tour information is published on the website. If the client does not read all the details, he/she cannot claim lack of information.

6. There is a 30 minute waiting period after the set hour of tour departure. If the client does not arrive within this time frame, transportation will depart and there can be no refund.

7. It is very important to understand that we are an Eco tourism company in the Dominican Republic, and this means that sometimes we may encounter some surprises or unexpected changes along the way (i.e. bad roads, closed places, etc.); rest assured that when this occurs we will always find a way to successfully carry out the nature tour, whether it means choosing an alternative route or adding an unexpected stop to make up for the change. 

8. We can only pick up and drop off at one specified location.

9. Once payment is made, you are agreeing with and accepting these company policies.

10. Customers whose group tour is cancelled will be notified and fully refunded at least 18 hours prior to the scheduled tour start time.

11. Please allow a 10 minute grace period for morning pick up due to traffic, road conditions, etc.

12. There are restrictions on the amount of free children under 10 years of age per tour. These restrictions will be established by our company according to the tour chosen by the customer and the amount of participants.

13. As a participant on the tour (s), I and my group accept full responsibility for my behavior, well being, and health throughout the tour, which may involve a variety of activities, unfamiliar locations, and modes of travel, including but not limited to: riding in an automobile, riding on a boat, climbing, running, hiking or walking for a longer period than I am used to. I further realize that the tour may involve walking through unfamiliar, narrow, unpaved and/or steep paths, gangways, roads, and stairways. I knowingly and willfully accept these risks and take complete and total responsibility for my behavior, well being and health during the tour or event. I agree to hold neither Explora Dominicana, nor its Staff liable in any way should any harm come to me.

14. I agree that if I or my group suffer injury or illness Explora Dominicana or its staff can, at my cost, arrange any medical treatment and emergency evacuation service as it or they deem necessary for my health and safety. Further, I agree at all times during the tour, to abide by and comply with any additional instructions given by my tour guide or any other Staff and I accept that non-compliance may result in injury, death or permanent disability. I understand that non-compliance may result in my removal from the tour.

15. Tours that are booked less than 72 hours before their start time are not eligible for travel insurance due to our insurance company’s policies. By purchasing a tour with less than 72 hour’s time before the tour start time we will assume that you have fully understood and agree to the terms and conditions, and release of liability listed above.

16. Any changes in group size must be notified at least 24 hours before the start of the tour, otherwise, customers will still have to pay the complete remaining balance for the original group size they reserved for. If the final group size is larger than what the customer booked for, we may not be able to accommodate all the participants that day.